FAQ's

Frequently Asked Questions

Where do you deliver?
We currently deliver to customers across the UK.

How long will my order take to arrive?
Orders are typically processed within 2–5 business days. After dispatch, please allow approximately 7–20 business days for delivery. Some orders may arrive sooner.

Will all of my items arrive together?
Not necessarily. Our collection is sourced from a range of suppliers, so if you order more than one item, they may be dispatched separately and arrive in different parcels.

Will I receive tracking information?
Where tracking is available, you’ll receive tracking details once your order has been dispatched.

Where are your products shipped from?
We work with a carefully selected range of suppliers and fulfilment partners, so dispatch locations vary depending on the product.

Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible after placing your order. We’ll always try to help, but once an order has entered processing or been dispatched, changes or cancellations may not be possible.

What if there’s a problem with my order?
Please contact us through our Contact Us page with your order number and details of the issue. If an item arrives damaged or incorrect, including photos will help us get things sorted as quickly as possible.

How do returns work?
Please see our Returns & Refunds policy for full details before returning an item. Items should not be returned directly to the address shown on the original parcel unless we specifically instruct you to do so.

How can I contact Copper & Cowhide?
Use our Contact Us page and we’ll get back to you as soon as we can.

Still need a little help?
Drop us a message. We’re always happy to help get you back on the trail. 🤎